{"id":5387,"date":"2026-08-29T19:30:59","date_gmt":"2026-08-29T19:30:59","guid":{"rendered":"https:\/\/jansport-us.com\/?page_id=5387"},"modified":"2026-08-29T19:30:59","modified_gmt":"2026-08-29T19:30:59","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/jansport-us.com\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated: August 30, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We currently offer shipping services for customers in the United States.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are generally processed within <strong>1\u20133 business days<\/strong> after payment has been successfully received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business days are Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations are closed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may take longer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order has been shipped, you will receive shipping information or tracking information when available.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Shipping Times<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery times generally depend on the shipping method selected at checkout and the destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Typical delivery estimates are:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Standard Shipping:<\/strong> approximately 3\u20137 business days after the order has been processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These delivery times are estimates only and are not guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actual delivery times may vary due to weather, carrier delays, holidays, incorrect or incomplete addresses, high shipping volume, or other circumstances outside our reasonable control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery destination<\/li>\n\n\n\n<li>Order size or weight<\/li>\n\n\n\n<li>Shipping method<\/li>\n\n\n\n<li>Promotional offers<\/li>\n\n\n\n<li>Other applicable checkout conditions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Tracking Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When tracking information is available, it will be provided to you after your order has been shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that tracking information may take some time to become active after the carrier receives or scans the package.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Incorrect Shipping Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing a complete and accurate shipping address at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you discover that your shipping address is incorrect, please contact us as soon as possible at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:exqtqndgqo@iubridge.com\"><strong>exqtqndgqo@iubridge.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional shipping costs may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Lost or Delayed Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the tracking information indicates that a package has been delivered but you have not received it, please contact us so that we can review the situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may request that you confirm your shipping address and provide additional information necessary to investigate the delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Damaged Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the package and the merchandise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the circumstances and work with you toward an appropriate resolution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Delivery Delays<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Severe weather<\/li>\n\n\n\n<li>Natural disasters<\/li>\n\n\n\n<li>Carrier disruptions<\/li>\n\n\n\n<li>Transportation delays<\/li>\n\n\n\n<li>Government actions<\/li>\n\n\n\n<li>Holidays<\/li>\n\n\n\n<li>Incorrect addresses<\/li>\n\n\n\n<li>Unforeseen logistics or operational disruptions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, we will make reasonable efforts to assist customers in resolving shipping-related issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions regarding shipping or your order, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:exqtqndgqo@iubridge.com\">exqtqndgqo@iubridge.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Business Address:<\/strong><br>3211 Nancy Street<br>Raleigh, NC 27604<br>United States<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: August 30, 2026 We currently offer shipping services for customers in the United States. 1. Order Processing Orders [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5387","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/comments?post=5387"}],"version-history":[{"count":1,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5387\/revisions"}],"predecessor-version":[{"id":5388,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5387\/revisions\/5388"}],"wp:attachment":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/media?parent=5387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}