{"id":5385,"date":"2026-08-29T19:30:28","date_gmt":"2026-08-29T19:30:28","guid":{"rendered":"https:\/\/jansport-us.com\/?page_id=5385"},"modified":"2026-08-29T19:30:28","modified_gmt":"2026-08-29T19:30:28","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/jansport-us.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated: August 30, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>30 days of the date your order was delivered<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must generally:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in its original condition<\/li>\n\n\n\n<li>Be returned with the original packaging, tags, and accessories, where applicable<\/li>\n\n\n\n<li>Not show signs of damage, alteration, washing, or use<\/li>\n\n\n\n<li>Be accompanied by proof of purchase or sufficient order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may be subject to additional return restrictions where stated on the product page or required by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending an item back, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:exqtqndgqo@iubridge.com\"><strong>exqtqndgqo@iubridge.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The name of the item you wish to return<\/li>\n\n\n\n<li>The reason for the return<\/li>\n\n\n\n<li>Photos of the item, if the item is damaged, defective, or incorrect<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send merchandise to the business address listed on this website unless our customer service team specifically instructs you to do so.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide return instructions when your return request has been reviewed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may request photographs or other information to help us investigate the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item is confirmed to have been damaged, defective, or incorrectly shipped, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns may not be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items that have been used, washed, altered, or damaged after delivery<\/li>\n\n\n\n<li>Items missing original packaging or components where those items are necessary for resale<\/li>\n\n\n\n<li>Items returned after the applicable return period<\/li>\n\n\n\n<li>Products identified as final sale or otherwise non-returnable at the time of purchase<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These restrictions do not limit any rights you may have under applicable consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless an item is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for the cost of return shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is the result of our error or an item arrives defective or damaged, we will review the circumstances and may provide a return shipping solution where appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item is received and inspected, we will notify you whether your refund has been approved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will generally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping charges may not be refundable unless otherwise required by applicable law or the return is due to our error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Partial Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In certain circumstances, a partial refund may be offered when an item is returned with minor issues that do not qualify for a full refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable partial refund will be determined after reviewing the condition of the returned merchandise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to exchange an item, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:exqtqndgqo@iubridge.com\"><strong>exqtqndgqo@iubridge.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on product availability, we may provide instructions for returning the original item and placing a new order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to cancel an order, please contact us as soon as possible after placing the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that an order can be canceled once it has entered processing, been shipped, or otherwise become unavailable for cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order can no longer be canceled, you may be able to return the merchandise under this Refund Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding returns or refunds, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:exqtqndgqo@iubridge.com\">exqtqndgqo@iubridge.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Business Address:<\/strong><br>3211 Nancy Street<br>Raleigh, NC 27604<br>United States<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: August 30, 2026 Thank you for shopping with us. We want you to be satisfied with your purchase. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5385","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/comments?post=5385"}],"version-history":[{"count":1,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5385\/revisions"}],"predecessor-version":[{"id":5386,"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/pages\/5385\/revisions\/5386"}],"wp:attachment":[{"href":"https:\/\/jansport-us.com\/index.php\/wp-json\/wp\/v2\/media?parent=5385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}