Last Updated: August 30, 2026
We currently offer shipping services for customers in the United States.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations are closed.
During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may take longer.
Once your order has been shipped, you will receive shipping information or tracking information when available.
2. Shipping Times
Estimated delivery times generally depend on the shipping method selected at checkout and the destination.
Typical delivery estimates are:
Standard Shipping: approximately 3–7 business days after the order has been processed.
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to weather, carrier delays, holidays, incorrect or incomplete addresses, high shipping volume, or other circumstances outside our reasonable control.
3. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination
- Order size or weight
- Shipping method
- Promotional offers
- Other applicable checkout conditions
4. Tracking Information
When tracking information is available, it will be provided to you after your order has been shipped.
Please note that tracking information may take some time to become active after the carrier receives or scans the package.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover that your shipping address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
Additional shipping costs may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
6. Lost or Delayed Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates that a package has been delivered but you have not received it, please contact us so that we can review the situation.
We may request that you confirm your shipping address and provide additional information necessary to investigate the delivery.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the package and the merchandise.
We will review the circumstances and work with you toward an appropriate resolution.
8. Delivery Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation delays
- Government actions
- Holidays
- Incorrect addresses
- Unforeseen logistics or operational disruptions
However, we will make reasonable efforts to assist customers in resolving shipping-related issues.
9. Contact Us
If you have questions regarding shipping or your order, please contact:
Email: exqtqndgqo@iubridge.com
Business Address:
3211 Nancy Street
Raleigh, NC 27604
United States