Last Updated: August 30, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must generally:
- Be unused and in its original condition
- Be returned with the original packaging, tags, and accessories, where applicable
- Not show signs of damage, alteration, washing, or use
- Be accompanied by proof of purchase or sufficient order information
Certain products may be subject to additional return restrictions where stated on the product page or required by applicable law.
2. How to Request a Return
Before sending an item back, please contact us at:
Please include:
- Your order number
- The name of the item you wish to return
- The reason for the return
- Photos of the item, if the item is damaged, defective, or incorrect
Please do not send merchandise to the business address listed on this website unless our customer service team specifically instructs you to do so.
We will provide return instructions when your return request has been reviewed.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us investigate the issue.
If the item is confirmed to have been damaged, defective, or incorrectly shipped, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.
4. Non-Returnable Items
Returns may not be accepted for:
- Items that have been used, washed, altered, or damaged after delivery
- Items missing original packaging or components where those items are necessary for resale
- Items returned after the applicable return period
- Products identified as final sale or otherwise non-returnable at the time of purchase
These restrictions do not limit any rights you may have under applicable consumer protection laws.
5. Return Shipping
Unless an item is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for the cost of return shipping.
If the return is the result of our error or an item arrives defective or damaged, we will review the circumstances and may provide a return shipping solution where appropriate.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
Original shipping charges may not be refundable unless otherwise required by applicable law or the return is due to our error.
7. Partial Refunds
In certain circumstances, a partial refund may be offered when an item is returned with minor issues that do not qualify for a full refund.
Any applicable partial refund will be determined after reviewing the condition of the returned merchandise.
8. Exchanges
If you would like to exchange an item, please contact us at:
Depending on product availability, we may provide instructions for returning the original item and placing a new order.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee that an order can be canceled once it has entered processing, been shipped, or otherwise become unavailable for cancellation.
If an order can no longer be canceled, you may be able to return the merchandise under this Refund Policy.
10. Contact
For questions regarding returns or refunds, please contact:
Email: exqtqndgqo@iubridge.com
Business Address:
3211 Nancy Street
Raleigh, NC 27604
United States